Shipping Policy
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Order Processing: a. Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. b. Please ensure that your shipping address is accurate and complete. We are not responsible for any delays or non-delivery due to incorrect address information.
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Shipping Charges: A flat $20 fee is automatically applied to orders under $400
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Shipment Tracking: a. Once your order is shipped, you will receive a confirmation email containing tracking information on your invoice. b. You can use the provided tracking number to monitor the progress of your shipment on the carrier’s website.
Refund Policy
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Returns and Refunds Eligibility:
- We accept returns and offer refunds for products purchased directly from our website.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
- Certain products such as perishable goods may be exempt from being returned.
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Return Process:
- To initiate a return, please contact us via email or phone within 7 days of receiving your order.
- Provide your order number, reason for the return, and any relevant details.
- Our customer support team will guide you through the return process and provide you with the necessary instructions.
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Refund Options:
- Upon receiving and inspecting the returned item, we will notify you of the status of your refund.
- If approved, the refund will be processed within 2 business days.
- The refund will be issued to the original payment method used for the purchase.
- Please note that any shipping fees or additional charges incurred during the return process may be deducted from the refund amount.
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Non-Refundable Items:
- Certain items are non-refundable, including but not limited to perishable or customized products.
- We reserve the right to reject returns that do not meet the specified eligibility criteria.
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Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support immediately.
- Provide clear photos or videos showcasing the issue.
- We will assess the situation and provide a suitable resolution, which may include a refund, replacement, or repair.
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Changes to the Refund Policy:
- We reserve the right to modify or update our refund policy at any time.
Contact us
If you have any questions on Shipping and Returns, contact us.
Contact Details:
Australian Fasteners
Phone: 0458 116 452
Email: sales@australianfasteners.com