Australian Fasteners (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal information.

If you have any questions about this Privacy Policy, please contact us using the details at the end of this page.

Who We Are

AUSTRALIAN FASTENERSDOTCOM PTY LTD

ABN: 65 651 565 758

Website:
https://www.australianfasteners.com

Email:
sales@australianfasteners.com

Information We Collect

Depending on how you use our website, we may collect:

Information You Provide

When you:

Place an order
Create an account
Request a quote
Contact us
Subscribe to marketing communications

we may collect:

Name
Company name
Billing and shipping addresses
Phone number
Email address
Purchase Order or Job Number
Order history
Any information you include in messages or delivery instructions

Payment Information

Payments are securely processed by Stripe.

Australian Fasteners does not store your full credit or debit card details on our website.

If you choose to save your payment method for future purchases, your payment details are securely stored by Stripe using encrypted payment tokens.

We support payment methods including:

Credit & Debit Cards
Apple Pay
Google Pay
Link by Stripe

Please refer to Stripe’s Privacy Policy for more information about how payment information is processed.

Automatically Collected Information

When you visit our website we automatically collect certain information including:

IP address
Browser type
Device information
Operating system
Pages viewed
Time spent on pages
Referring websites
Date and time of your visit

This information helps us improve website performance and security.

Cookies

Our website uses cookies and similar technologies to:

Keep you logged in
Remember your shopping cart
Save your preferences
Improve website performance
Measure website traffic
Deliver relevant advertising

You can disable cookies through your web browser, however some parts of the website may not function correctly.

How We Use Your Information

We use your personal information to:

Process and deliver orders
Provide customer support
Manage your account
Respond to enquiries
Improve our products and services
Prevent fraud and unauthorised activity
Comply with legal obligations
Send order confirmations and shipping updates

Third-Party Services

To operate our business, we use trusted third-party providers.

These may include:

Stripe

Processes secure online payments.

Stripe may collect payment information in accordance with its own Privacy Policy.

Google Services

We use Google services including:

Google Analytics
Google Ads
Google Merchant Center

These services help us understand website usage, measure advertising performance and display relevant products.

Google may use cookies and similar technologies.

Cloudflare

Our website is protected by Cloudflare to improve security, website speed and protection against malicious traffic.

Cloudflare may temporarily process IP addresses and technical information to provide these services.

Wordfence

We use Wordfence Security to protect our website against fraud, hacking attempts and malicious activity.

Wordfence may collect IP addresses and technical information necessary to protect our website.

Shipping & Delivery Partners

Where required to fulfil your order, we may share your name, address, phone number and order details with our freight and delivery partners.

Customer Accounts

If you create an account with Australian Fasteners, we securely store your:

Contact details
Order history
Saved addresses
Account preferences

Passwords are encrypted and cannot be viewed by Australian Fasteners staff.

Marketing Communications

If you subscribe to our marketing emails, we may send you information about:

New products
Promotions
Industry news
Special offers

You may unsubscribe at any time using the link included in our emails.

Data Security

Protecting your information is important to us.

We use industry-standard security measures including:

SSL encryption
Secure payment processing
Website firewall protection
Fraud detection
Malware protection
Secure hosting

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure.

How Long We Keep Your Information

We retain personal information only for as long as necessary to:

Provide our services
Meet legal and taxation obligations
Resolve disputes
Prevent fraud

Accessing or Updating Your Information

You may request to:

Access the personal information we hold about you
Correct inaccurate information
Update your contact details
Delete your account where legally permitted

Please contact us using the details below.

Your Privacy Rights

Australian Fasteners complies with applicable Australian privacy laws.

You may contact us at any time regarding:

The personal information we hold
Requests to update or correct your information
Questions about how your information is handled
Privacy-related complaints

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Australian Fasteners

Email: sales@australianfasteners.com

Website: https://www.australianfasteners.com